Dealing With Angry Customers

While it is often said in the entertainment world, "bad publicity is better than no publicity," this is not true in the world of business. Pay attention to your bad reviews, and treat them exactly for what they are - bad for business.

Here are tips to help control angry and unhappy customers, including reasons why you should offer them a place to vent, and respond to complaints openly, rather than to simply delete negative comments and reviews.

• Dealing With Customer Complaints