About Emails from Molnar Settlement Regarding Class Action Lawsuit Settlement Against 1-800-Flowers
During the week of January 10, 2010, Email account holders registered with 1-800-Flowers.com began receiving an unsolicited email advising them of a pending class action suit.
The Email tells you to visit 1-800-Flowers.com periodically to see when the class action lawsuit has been resolved and to get more information about when and how to a credit ("benefits." The Email also lists the website, http://molnarsettlement.com/index.php where you can find out more information about the terms of the settlement. [Update: as of 2013, the website was taken down.]
The Molnar Settlement Email states that if you purchased flowers from 1-800-Flowers.com on or between March 1, 2006 and February 5, 2008 ("period") you may be entitled to benefits from an action pending in the California Superior Court for the County of Los Angeles an action entitled Molnar v. 1-800-Flowers Retail, Inc., Case No. BC 382828 (the "Action").
The "benefits" are a redeemable coupon (starting at $10 depending upon how many times you may have been overcharged during the "period") that can be used by placing another order through 1-800-Flowers.com.
Facts About Molnar vs. 1-800-Flowers
I checked Snopes.com (an urban legend information website) and found no information about this Email (I did submit a recommendation that they include this on their website). I also checked out the other websites listed in the Email.
There is a legitimate website detailing more information about this class action settlement, and there is a law firm, Westrup Klick LLP in Long Beach, CA as is stated in the Email, but as of the morning of 01/11/2010, they did not have any information about the Molnar v. 1-800-Flowers Retail, Inc. case.
Even with other information checking, I wanted to be absolutely certain this Email was not spam or a hoax and checked the case by name and number with the Lost Angeles Superior Court.
Is Molnar v. 1-800-Flowers A Spam Hoax or for Real?
Conclusion: I checked out all the facts, visiting all websites listed in the Email, as well as the Los Angeles County Courthouse. There is a pending class action suit Molnar v. 1-800-Flowers Retail, Inc., Case No. BC 382828 listed with the Los Angeles Superior Court. The published information supports that this is not a hoax and a settlement is in process and credits will be issued by 1-800-flowers.com at some future time.
If you wish to verify this case or read court documents regarding Molnar v. 1-800-Flowers Retail, Inc. visit the California Superior Court and enter in Case #CB382828.
Why This is a Bad Marketing Move for 1-800-Flowers.com
Customers who have been overcharged by any company deserve an apology and a refund. Providing credits for future purchases is a tremendous disservice to customers who were ripped off by 1-800-Flowers.com in the past. In order to get back money for being unfairly and deceptively overcharged, they must spend even more money on a company that has now shown it is not always to be trusted.